FAQ(s)

 

How do I place an order?

Please, if your item comes in different colors, carefully choose your correct color choice before clicking "ADD TO CART".

You will then be directed to the Checkout page where you can review your item(s) and proceed to Enter Shipping Address to process your order.

 

Can we order more than one product ?

Yes there is no limit per client.

 

When will my order arrive?

We ship worldwide so please allow between 7 to 12 business days to deliver to UK and 10 to 20 business days to deliver to USA.

How do I know my package has shipped and is on its way?

Once you place an order you will receive a confirmation e-mail. Once your order has been processed and is leaving our warehouse, you will receive another e-mail with shipping information.

Can I ship the products to an address that does not match my billing address?

Yes, definitely! During the checkout process you are able to enter any shipping address and specify a different billing address.

What if I didn’t receive my order in the time frame advised from the moment of getting the shipping notification?

No worries - slight delays in shipment may occur due to, for instance, upcoming or current holidays that are not working days of post and delivery services. Moreover, keep in mind that it might take a considerable time for the customs of your country to check your package. If your delivery is significantly late, or you’re experiencing problems with tracking your order, please contact us at contact@onohea.com.

We will be glad to help you at any time! 

From where are you shipping the orders?

We are based in London in United Kingdom. Our international warehouse is located in China which is a strategical location.

I got my order, but an item is missing/defective/not what I ordered. What do I do?

Once you receive your order, thoroughly check your delivered items immediately. If you believe an item is missing/defective/not part of your order, you must contact our customer care department within two days of receipt by emailing to contact@onohea.com.Please quote your name and order number in the subject of your email to us.

How do I cancel my order?

Cancellations are only accepted within 4 hours after an order is placed.

Please if you have to cancel your order for any reason reach out to us immediately at contact@onohea.com if you are able to cancel within the given time frame.

We process orders as quickly as possible so cancellations are time sensitive.

 

What method of payment do you accept?

We securely accept all major credit cards.

 

How safe if my personal information?

Our site uses a Secure Sockets Layer (SSL) protocol to encrypt all personal information sent during the check out process. For more information on how we secure and use your information, please consult our Privacy Policy.

 

I am an international customer and I am not sure how much I'll be charged for a purchase.

Onohea is proud to serve our customers from all over the world! All pricing on our site is in GBP, the conversion rate would depend on your issuing credit card company being used on the transaction.

 

What is your return policy?

Please check out our Refund Policy that is featured on our website for more details

 

Do you refund shipping fees?

Shipping fees are non-refundable

  

How much does shipping cost?

The shipping cost will vary depending on the destination and number of packages to deliver.

We will be using the best shipping method, suitable for your country and will provide you the tracking number of your parcel so you know exactly the delivery status of your order.